Welcome to MySignUp Help Desk Customer Service!

Stay updated with announcements, get answers from the community and share your feature suggestions with us.

Most questions can be quickly answered by searching the FAQ below.

Once you search, if you still have questions or need assistance, you can also submit a request or send us an email at myticket@mysignup.com. Or simply click on the SUBMIT A REQUEST button above

 
 

MySignUp Help Desk

How do I use a template?

Support November 04, 2009 • Tips & Tricks

I need to use a saved template to create a new sign up sheet. How do I do that?

 

Answer:

It will be listed for you on the 2nd of the 4 steps when you try to create a new signup

How to UNDO someone's signup

Support November 02, 2009 • FAQ

QUESTION:

I have a volunteer that needs to undo and change the time of her sign-up and
can't remember her password. Can you help me with that?

ANSWER:

Your ADMIN password should work...

Otherwise you can download or view all the data and see their passcode to undo

I forgot my UNDO password for a signup

Support October 24, 2009 • FAQ

Question:

I forgot my password to undo the sign up.  Could you help?

 

Answer:

You need to contact the owner of the signup to get the UNDO password. They can also undo the signup for you.

Go to the signup sheet and look at the box under the instructions. It will contain the email of the user. You might also want to read the instructions as they often have information to contact the owner

How do I create the table?

Support October 19, 2009 • Tips & Tricks

Both creating and editing the table are very easy... Once you learn the tricks.


Watch this short tutorial.  Most people find it to be great help.

 

http://www.mysignup.com/demos/editit.htm

Recover and archive

Support October 17, 2009 • FAQ

We can't promise but we can try to recover your archived signup.   Its best if you keep track of your expiration date and watch for that date. We try to help with emails.

If somehow you still need to recover that archived signup.. We need the following information.

 

1. The email address you used to create the signup

2. The WEB name of the signup.   This is the name you appened to "http://www.mysignup.com" to get to the signup.

3. The name needs to still be available.  Do not create a new signup in the place of the old one. 

 

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